Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • It must be in its original packaging with all tags attached
  • You must provide proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 auroravibe15@gmail.com

Return address:
[INSERT YOUR FULL RETURN ADDRESS HERE]

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without prior authorization will not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to our error,
customers are responsible for return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it.

Non-Returnable Items

We do not accept returns for:

  • Custom or personalized products
  • Perishable goods
  • Sealed items that are not suitable for return due to health or hygiene reasons once unsealed
  • Gift cards

If you have questions about a specific item, feel free to contact us.

Sale Items

Sale items may be returned in accordance with this policy unless otherwise stated.

🌍 Consumer Rights Notice

This return policy applies globally. However,
if local consumer protection laws in your country provide additional rights or require different conditions, those legal rights will prevail over this policy.

European Union – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, please contact us at:
📧 auroravibe15@gmail.com

Refunds

Once we receive and inspect your return:

  • We will notify you whether your refund has been approved
  • If approved, your refund will be processed within 14 days

Refunds will be issued to your original payment method.
Please note that your bank or payment provider may take additional time to process the refund.