Shipping policy
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order has been processed, it will be shipped.
Please note that processing times may be extended during peak seasons or due to high order volumes.
Shipping Time
We offer worldwide shipping.
Estimated delivery time:
- Transit time: 7–9 business days
- Total delivery time: 8–12 business days (including processing)
Please note that delivery times are estimates and may vary depending on your location, customs procedures, or unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking information to update.
Customs, Duties and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs.
Delays
While we strive to meet estimated delivery times, we are not responsible for delays caused by:
- Courier services
- Customs clearance processes
- Incorrect shipping information provided by the customer
- External factors beyond our control
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
If an incorrect address is provided and the order has already been shipped, we are not responsible for lost packages.
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered.
If you experience an issue, we recommend contacting your local courier service directly.
Contact
If you have any questions about shipping, please contact us at:
📧 auroravibe15@gmail.com